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Privacy Policy

A Legal Disclaimer

Our Privacy Policy outlines how we collect, use, and protect your personal information. While we strive to keep your data secure, we cannot guarantee absolute security. By using our website, you agree to the terms outlined in this policy. If you have any questions, please contact us

Privacy Policy

Luxury Concierge Scotland ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website (https://www.luxuryconciergescotland.com/) and our services.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal data:

1.1. Personal Information Provided by You

  • Full Name

  • Email Address

  • Phone Number

  • Home or Business Address

  • Payment Information (processed securely through third-party providers)

  • Travel Preferences and Special Requests

1.2. Automatically Collected Information

  • IP Address

  • Browser Type & Device Information

  • Website Usage Data (pages visited, time spent on site, interactions)

  • Cookies and Tracking Technologies

We collect this data when you:
✔️ Submit a booking or inquiry
✔️ Subscribe to our newsletter
✔️ Contact us via email or phone
✔️ Browse our website

2. How We Use Your Information

We use the information we collect to:

  • Process and manage concierge service bookings

  • Provide personalized travel recommendations

  • Communicate with you about your requests, updates, or offers

  • Improve our website and services through analytics

  • Comply with legal and regulatory requirements

We will never sell your personal data to third parties.

3. Legal Basis for Processing Data

Under UK GDPR, we process personal data based on the following legal grounds:
✔️ Consent – When you opt-in to receive marketing emails.
✔️ Contractual Obligation – To fulfill service bookings and agreements.
✔️ Legitimate Interests – To improve user experience and business operations.
✔️ Legal Compliance – When required by law or regulations.

4. Data Sharing & Third Parties

We may share your personal data with:

  • Travel & Hospitality Partners – To coordinate bookings, accommodations, and travel arrangements.

  • Payment Processors – Secure processing of payments.

  • Marketing & Analytics Services – To enhance our services (e.g., Google Analytics, Facebook Pixel).

  • Legal Authorities – When required by law enforcement or regulatory bodies.

All third-party providers are required to adhere to strict data protection standards.

5. Data Storage & Security

We take reasonable measures to safeguard your data against unauthorized access, loss, or misuse. This includes:
✔️ Encryption – Secure storage of sensitive data.
✔️ Access Control – Restricted access to personal information.
✔️ Data Retention Policies – Storing data only as long as necessary.

We store data on Wix’s secure servers, which comply with UK data protection laws.

6. Cookies & Tracking Technologies

We use cookies to enhance user experience and analyze website traffic. These include:

  • Essential Cookies – Necessary for website functionality.

  • Analytics Cookies – Help us understand website performance.

  • Marketing Cookies – Used for targeted advertising.

You can manage or disable cookies in your browser settings. See our [Cookie Policy] for more details.

7. Your Rights Under UK GDPR

As a UK resident, you have rights over your personal data, including:
✔️ Right to Access – Request a copy of the personal data we hold.
✔️ Right to Rectification – Request corrections to inaccurate data.
✔️ Right to Erasure – Request deletion of your personal data.
✔️ Right to Object – Restrict certain data processing activities.
✔️ Right to Data Portability – Request transfer of your data to another service.
✔️ Right to Withdraw Consent – Opt-out of marketing communications at any time.

To exercise these rights, contact us at: [Your Contact Email].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date.

We encourage you to review this policy periodically.

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